I. About Us
The Company CHAPEAUX ET GANTS SAS (hereinafter the “Company”) is an SAS with a share capital of 10,000 euros, whose registered office is at 8 rue de Babylone – 75007 Paris and registered with the Paris Trade and Companies Register under number 800 936 510. The Company sells the following products to its Customers via its Website: hats and gloves.
II. Preamble
The Company invites Users to carefully read these General Terms and Conditions of Sale and Use (hereinafter the "GTC/GCU"). Placing an Order implies acceptance of the GTC/GCU. The characteristics of the Products are indicated on the Website. It is the Customer's responsibility to take them into account before purchasing. The photographs or graphics presented on the Website are not contractual. The Customer acknowledges having read and accepted them by checking the box provided for this purpose before placing their Order online. The GTC/GCU govern the conditions under which the Company sells its Products to its Professional and Consumer Customers via its Website www.courtoisparis.fr. They apply to all sales concluded by the Company on its website and prevail over any contradictory document, in particular the Customer's general terms and conditions of purchase. They are systematically communicated to the Customer who requests them. In the event of subsequent modification of the T&Cs/T&Cs, the Customer is subject to the version in force at the time of their Order.
III. Definitions
“Customer” means the Professional or Consumer who has placed an Order for a Product sold on the Website; “Order” means any order placed by the User registered on this Site; “General Terms and Conditions of Sale and Use” or “GTC/GCU” means these general terms and conditions of use and online sale; “Consumer” means the buyer who is a natural person who is not acting for professional needs and/or outside of his or her professional activity; “Products” means the material things that may be appropriated and which are offered for sale on this Site; “Site” means this website, i.e. courtoisparis.fr; “Company” means the Company CHAPEAUX ET GANTS SAS, more fully described in Article I hereof; and “User” means any legal entity or natural person who uses this Site;
IV. Registration
Registration on the Site is open to all legal entities or individuals of full age and in full legal capacity. Use of the Site may be made through User registration. Registration is free. To register, the User must complete all mandatory fields; otherwise, registration cannot be completed. Users guarantee and declare on their honor that all information communicated on the Site, in particular during their registration, is accurate and compliant. They undertake to update their personal information from the page dedicated to this information and available in their account. All registered Users have a username and password. These are strictly personal and confidential and must not be communicated to third parties under penalty of deletion of the account of the offending registered User. Each registered User is personally responsible for maintaining the confidentiality of their username and password. The Company shall not be held liable for any User identity theft. If a User suspects fraud at any time, they must contact the Company as soon as possible so that the Company can take the necessary measures and regularize the situation. Each User, whether a legal entity or natural person, may only hold one account on the Site. In the event of non-compliance with the T&Cs/T&Cs, including the creation of multiple accounts for a single person or the provision of false information, the Company reserves the right to temporarily or permanently delete all accounts created by the offending User. Deletion of the account results in the permanent loss of all benefits and services acquired on the Site. However, any Order placed and invoiced by the Site before the account is deleted will be executed under normal conditions. In the event of deletion of an account by the Company for failure to comply with the duties and obligations set out in the T&Cs/T&Cs, the offending User is strictly prohibited from re-registering on the Site directly, via another email address or through an intermediary without the express authorization of the Company.
V. Orders
Any Order can only be placed when the User has registered on the Site. The User, when logged into his account, can add Products to his virtual basket. He can then access the summary of his virtual basket in order to confirm the Products he wishes to order and place his Order by pressing the “Order” button. He must provide an address, a delivery method and a valid payment method in order to finalize the Order and effectively form the sales contract between him and the Company. Finalizing the Order implies acceptance of the prices of the Products sold, as well as the delivery terms and times indicated on the Site. Once the Order has been placed, the User will receive confirmation by email. This confirmation will summarize the Order as well as relevant information relating to delivery. Placing an Order constitutes the conclusion of a distance selling contract between the Company and the Customer. For any questions regarding the tracking of an order, the buyer must call the following telephone number: 09.83.51.92.22 (cost of a local call), on the following days and times: Monday from 2:30 p.m. to 7 p.m. and Tuesday to Saturday from 10:30 a.m. to 7 p.m., or send an email to the following address: atelier@ courtoisparis.com.
VI. Products and prices
The Products covered by the T&Cs/T&Cs are those listed on the Site and sold and shipped directly by the Company. The products are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred in this presentation, the seller cannot be held liable. The photographs of the products are not contractual. The sale is made within the limits of the Company's available stocks. The latter cannot be held responsible for stock shortages or the impossibility of selling a Product whose stock is non-existent. When a registered User wishes to purchase a Product sold by the Company through the Site, the price indicated on the Product page corresponds to the price in euros, all taxes included (TTC), excluding shipping costs and takes into account applicable discounts in effect on the day of the Order. The price indicated does not include delivery costs which will be detailed, if applicable, in the summary before placing the Order. Under no circumstances may a User demand the application of reductions no longer in effect on the day of the Order.
VII. Payment conditions
Unless otherwise stated, all sales are paid in cash at the time the Order is placed. Payment is made by credit card via a secure 3D-Secure connection or by Paypal.
VIII. Delivery
The Products are delivered to the following geographical areas: – Metropolitan France, Corsica. – European Union countries. For the overseas departments, Switzerland and all other countries outside the European Union, the customer acknowledges that he is considered the official importer and that he may, depending on the country or overseas department of delivery chosen at the time of the order, have to pay customs and/or import duties according to the legislation in force in said country or overseas department. The Company undertakes to make every material and human effort to deliver the Products as quickly as possible. These may vary depending on the Customer's geographical area, the delivery method chosen or the Product ordered. The products are delivered with a variable delay depending on the delivery method chosen and the destination country. They are delivered by Colissimo and the costs amount to €10 in France and €30 abroad. Delivery is generally made between 2 and 3 days. At the latest, the deadline will be 30 working days after the conclusion of the contract. Exceeding these deadlines by the delivery service provider will under no circumstances give rise to any compensation for the benefit of the Customer. In the event that delivery is impossible due to an error in the address provided by the Customer, the Company will not be held liable. Delivery is made, depending on the Customer's choice and according to the prices indicated on the Site: – to the address provided by the Customer when placing the Order by regular mail. – in one of the Company's stores, chosen by the Customer when placing the Order. Please note: Deliveries will always be excluded (all areas) for which the delivery address provided on the Site is that of: – a hotel or other accommodation – a post office – an anonymous PO box – a non-fixed address or home (i.e., but not limited to, mobile homes, caravans, campsites, and other non-fixed addresses) or in a collective location where an individual address cannot be clearly and permanently assigned to a natural or legal person. If the buyer is absent on the day of delivery, the delivery person will leave a calling card in the mailbox, which will allow the package to be collected from the place and during the time indicated. If at the time of delivery, the original packaging is damaged, torn, or open, the buyer must then check the condition of the items. If they have been damaged, the buyer must refuse the package and note a reservation on the delivery slip (package refused because open or damaged). The buyer must indicate on the delivery slip and in the form of handwritten reservations accompanied by his signature any anomaly concerning the delivery (damage, product missing from the delivery slip, damaged package, broken products, etc.). This verification is considered to have been carried out as soon as the buyer, or a person authorized by him, has signed the delivery slip.
IX. Claim
It is the Customer's responsibility to check the apparent condition of the Products upon delivery, as specified in Article VIII. In the event of non-conformity of the Product – which is not linked to deterioration, theft or other accident during the delivery process – the Customer has a right of complaint of 14 working days from the delivery of the Product. To exercise this right of complaint, the Customer must send to the Company, at the address atelier@courtoisparis.fr, a declaration in which he expresses his reservations and complaints, accompanied by supporting documents and related documents (receipt slip countersigned by the carrier, photographs, etc.). The Company will repair, replace or refund the Product or its components as soon as possible and at its expense, subject to the physical possibility of repairing the Product or its availability in stock.
X. Consumer's Right of Exchange or Return
The Consumer has a 14-day right of exchange or return from the date of placing the Order. To make the exchange, the Consumer will return the Product concerned, in its original packaging and with its label, without having been worn or damaged. He will send the Product to the following address: Courtois Paris, 8 rue de Babylone, 75007, Paris. Upon receipt of the Product by the Company, if it meets the conditions for exchange or return, then the Company will send a Purchase Voucher for the amount of the Product, usable on the website or at the Courtois Paris store, in order to make a new purchase (while stocks last), or a refund. As the Company produces tailor-made Products, particularly for the ceremony, it will not refund the Product but will send a Purchase Voucher. The Company will make a refund in the event of non-conformity of the Product (article XII.) or in the event that it is unable to deliver the purchased Product within 30 days (for example due to lack of material stocks).
XI. Transfer of risks and ownership
The Company retains ownership rights over the Products sold until full payment of the price by the Customer. It may therefore repossess said Products in the event of non-payment. In this case, the deposits paid will remain the property of the Company as compensation.
XII. Legal guarantees
The Products sold on the Site are made from skins, felt or straw, by artisans and seamstresses, it is therefore possible that they are not free from defects. In the event of a notorious defect within 30 days following delivery of the product, a defect linked to the Product itself or its manufacture, and not to inappropriate or abusive use, the Product may be exchanged or fully refunded, after examination of the Product by the Company. The Company alone will be able to assess whether the Product concerned has an inherent defect and whether it will be exchanged or refunded.
XIII. Amendments
The Company reserves the right to modify the Site, the T&Cs/T&Cs as well as any delivery procedure or other element constituting the services provided by the Company through this Site. When an Order is placed, the User is subject to the stipulations set out in the T&Cs/T&Cs in force at the time the Order is placed.
XIV. Information Technology and Freedoms
In accordance with the law of January 6, 1978, the personal data requested from the Customer are strictly necessary for processing his Order. They may be communicated to the partners in charge of executing the Orders. The User may therefore be required to receive information or commercial offers from the Company or its partners. This data processing is subject to a declaration to the CNIL. In accordance with the Data Protection Act of January 6, 1978, the Customer has, at any time, a right of access, rectification, and opposition to all of his personal data by writing, by mail and providing proof of identity, to the following address: atelier@courtoisparis.fr. The User may at any time object to the receipt of commercial offers, by writing to the address indicated above, or by clicking on the link provided for this purpose within the emails received. To enable its Users to benefit from optimal navigation on the Site and better functioning of the various interfaces and applications, the Company may place a cookie on the User's computer. This cookie is used to store information relating to navigation on the Site, as well as any data entered by Users (including searches, login, email, password). The User expressly authorizes the Company to place a file called a "cookie" on the user's hard drive. The User has the option of blocking, modifying the retention period, or deleting this cookie via their browser interface. If the systematic deactivation of cookies on the User's browser prevents them from using certain services or features of the Site, this malfunction cannot under any circumstances constitute damage for the member who will not be able to claim any compensation for this reason.
XV. Responsibility
The Company cannot under any circumstances be held liable for the unavailability, whether temporary or permanent, of the Website and although it uses all its means to ensure the service is permanently available, it may be interrupted at any time. In addition, the Company reserves the right, by voluntary act, to make the Site unavailable in order to carry out any update, improvement or maintenance operation. The Company cannot under any circumstances be held liable for contractual non-performance for reasons beyond its control, independent of its will, unforeseeable and irresistible or for which the fault cannot be attributed to it.
XVI. Intellectual Property
The brand, logo, and graphic charter of this Site are trademarks registered with the INPI and intellectual works protected by copyright, the ownership of which belongs exclusively to the Company. Any distribution, exploitation, representation, reproduction, whether partial or complete, without the express authorization of the Company will expose the offender to civil and criminal prosecution. The Products (including the boxes) are also the property of the Company and any copy will expose the offender to civil and criminal prosecution.
XVII. Third Party Websites
The Site may contain links to third-party sites that are not owned or controlled by the Company, including, but not limited to, Facebook, Twitter, and Instagram (“Third-Party Sites”). The Company makes these available for the convenience of users but does not review, endorse, or make any representations regarding the information, software, or other products available on these Third-Party Sites, or regarding the entities or individuals that own or control them. The Company shall not be liable for any activities conducted by the User in connection with these Third-Party Sites.
XVIII. Applicable law
The law governing these General Terms and Conditions of Sale is French law. Any dispute that may arise between the Company and a User during the execution of these General Terms and Conditions of Sale will be subject to an attempt at amicable resolution. Failing this, disputes will be brought to the attention of the competent courts of common law. These general terms and conditions of sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be authoritative in the event of a dispute.
XIX. Acceptance of the T&Cs/T&Cs
The Customer or User expressly accepts the T&Cs/T&Cs. The Customer declares to be aware of them and waives the right to rely on any other document, in particular its own general terms and conditions of purchase. The Consumer acknowledges having read the information and details provided for in Articles L.111-1 to L.111-7 of the French Consumer Code, and in particular: – the essential characteristics of the Product; – the price of the Products; – the date or time limit within which the Company undertakes to provide the Service; – information relating to the identity of the Company (postal, telephone, electronic contact details); – information relating to legal and contractual guarantees and their terms of implementation; – the possibility of resorting to conventional mediation in the event of a dispute; – information relating to the right of exchange (time limit, terms of exercise).
