Refund policy
EXCHANGES AND RETURNS
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Customers have a right of withdrawal, which they may exercise without having to give any reason, within fourteen (14) clear days of receiving the products ordered on the website.
After these fourteen (14) days, the sale is firm and final. To make exercising the right of withdrawal easier, Courtois
Paris asks customers to let us know whether they would like a refund or an exchange of the product (the same product in a different size).
Customers may also contact our customer service team by email at atelier@courtoisparis.fr for any further information.
We offer neither refunds nor exchanges for the following categories:
- Personalised or bespoke items
- Reshaping
- Gift cards
- Credit notes
- Sale or discounted items
FOR ALL OTHER PRODUCT CATEGORIES, PLEASE RETURN YOUR ITEM TO THE FOLLOWING ADDRESS:
Please forward the parcel tracking details by email to: atelier@courtoisparis.fr
Returns are free of charge. In the case of an exchange, shipping of the new item will be covered by Maison Courtois.
EXCHANGE AND REFUND CONDITIONS
Your purchase must have been made within the 14 days preceding the return. The date taken as authoritative will be, as applicable, either the date shown on the till receipt or the date shown on the proof of postage.
Return costs and the associated risks are borne by the customer. We therefore recommend using
a service that offers guaranteed parcel tracking.
Products returned incomplete, worn, damaged, spoiled, deteriorated or soiled by the customer will be neither refunded nor exchanged.
Every returned item must be accompanied by its proof of purchase (till receipt or order confirmation with proof of payment). As applicable, please bring it to the boutique, slip it into your parcel, or send it by email to the following address atelier@courtoisparis.fr.
The refund or exchange will be processed within 72 hours of receipt of the parcel. The House reserves the right to refuse a refund for a returned item that has been damaged, spoiled or soiled by the buyer.
