I. About us
CHAPEAUX ET GANTS SAS (hereinafter the “Company”) is a simplified joint-stock company (SAS) with share capital of 10,000 euros, whose registered office is at 8 rue de Babylone – 75007 Paris, registered with the Paris Trade and Companies Register under number 800 936 510. The Company sells the following products to its Customers via its Website: hats and gloves.
II. Preamble
The Company invites Users to read these General Terms and Conditions of Sale and Use (hereinafter the “Terms”) carefully. Placing an Order implies acceptance of the Terms. The characteristics of the Products are set out on the Website, and it is the Customer’s responsibility to take them into account before making a purchase. The photographs and graphics shown on the Website are not contractually binding. The Customer acknowledges having read and accepted the Terms by ticking the box provided for this purpose before placing their Order online. The Terms govern the conditions under which the Company sells its Products to its Business and Consumer Customers via its Website www.courtoisparis.fr. They apply to all sales concluded by the Company on its website and take precedence over any conflicting document, in particular the Customer’s general terms of purchase. They are systematically provided to any Customer who requests them. In the event of any subsequent amendment to the Terms, the Customer is bound by the version in force at the time of their Order.
III. Definitions
“Customer” means the Business or Consumer who has placed an Order for a Product sold on the Website; “Order” means any order placed by a User registered on this Site; “General Terms and Conditions of Sale and Use” or “Terms” means these general terms and conditions of online use and sale; “Consumer” means a buyer who is a natural person not acting for business purposes and/or acting outside their professional activity; “Products” means the tangible goods capable of ownership that are offered for sale on this Site; “Site” means this website, namely courtoisparis.fr; “Company” means CHAPEAUX ET GANTS SAS, as more fully described in Article I hereof; and “User” means any legal entity or natural person using this Site;
IV. Registration
Registration on the Site is open to all legal entities and to natural persons of legal age who enjoy full legal personality and capacity. The Site may be used by registering as a User. Registration is free of charge. To register, the User must complete all mandatory fields; otherwise registration cannot be completed. Users warrant and solemnly declare that all information provided on the Site, in particular when registering, is accurate and truthful. They undertake to keep their personal information up to date via the dedicated page available in their account. Every registered User has a username and a password. These are strictly personal and confidential and must under no circumstances be disclosed to third parties, failing which the offending registered User’s account will be deleted. Each registered User is personally responsible for keeping their username and password confidential. The Company shall under no circumstances be held liable for any identity theft affecting a User. If a User suspects fraud at any time, they must contact the Company as soon as possible so that it can take the necessary measures and resolve the situation. Each User, whether a legal entity or a natural person, may hold only one account on the Site. In the event of non-compliance with the Terms, in particular the creation of several accounts for a single person or the provision of false information, the Company reserves the right to suspend or permanently delete all accounts created by the offending User. Deletion of the account entails the permanent loss of all benefits and services acquired on the Site. However, any Order placed and invoiced by the Site before the account is deleted will be fulfilled under normal conditions. Where an account is deleted by the Company for breach of the duties and obligations set out in the Terms, the offending User is strictly prohibited from re-registering on the Site, whether directly, through another email address or through an intermediary, without the express authorisation of the Company.
V. Orders
An Order may only be placed once the User has registered on the Site. When logged in to their account, the User may add Products to their virtual basket. They may then view a summary of their virtual basket in order to confirm the Products they wish to order, and place their Order by clicking the “Order” button. They must provide an address, a delivery method and a valid payment method in order to finalise the Order and validly form the contract of sale between themselves and the Company. Finalising the Order implies acceptance of the prices of the Products sold, as well as the delivery terms and timeframes stated on the Site. Once the Order has been placed, the User will receive confirmation by email. This confirmation will summarise the Order together with the relevant delivery information. Placing an Order constitutes the conclusion of a distance selling contract between the Company and the Customer. For any question relating to the tracking of an order, the buyer should call the following telephone number: 09.83.51.92.22 (local call rate), on the following days and at the following times: Monday from 2.30pm to 7pm and Tuesday to Saturday from 10.30am to 7pm, or send an email to the following address: atelier@courtoisparis.fr.
VI. Products and prices
The Products covered by the Terms are those shown on the Site and sold and shipped directly by the Company. The products are described and presented as accurately as possible. However, should any errors or omissions have occurred in this presentation, the seller cannot be held liable. Product photographs are not contractually binding. Sales are made subject to the Company’s available stock. The Company cannot be held liable for stock shortages or for being unable to sell a Product that is out of stock. When a registered User wishes to purchase a Product sold by the Company through the Site, the price shown on the Product page is the price in euros, inclusive of all taxes (TTC), excluding shipping costs, and takes into account any applicable discounts in force on the day of the Order. The price shown does not include delivery charges, which will be detailed where applicable in the summary before the Order is placed. Under no circumstances may a User demand the application of discounts that are no longer in force on the day of the Order.
VII. Payment terms
Unless otherwise stipulated, all sales are paid for in full at the time the Order is placed. Payment is made by bank card via a secure 3D-Secure connection or by PayPal.
VIII. Delivery
Products are delivered to the following geographical areas: – Metropolitan France, Corsica. – The countries of the European Union. For the French Overseas Departments, Switzerland and all other countries outside the European Union, the customer acknowledges that they are considered the official importer and that, depending on the country or Overseas Department of delivery chosen when ordering, they may be required to pay customs and/or import duties in accordance with the legislation in force in that country or Overseas Department. The Company undertakes to make every material and human effort to have the Products delivered as quickly as possible. Delivery times may vary depending on the Customer’s geographical area, the delivery method chosen and the Product ordered. Products are delivered within a timeframe that varies according to the delivery method chosen and the country of destination. They are delivered by Colissimo, and shipping costs amount to €10 within France and €30 for other countries. Delivery generally takes between 4 and 15 days. At the latest, delivery will take place within 30 working days of the conclusion of the contract. Any delay beyond these timeframes on the part of the carrier shall under no circumstances give rise to any compensation for the Customer. Should delivery prove impossible owing to an error in the address provided by the Customer, the Company cannot be held liable. Delivery is made, according to the Customer’s choice and at the prices shown on the Site: – to the address provided by the Customer when placing their Order, by standard post. – to one of the Company’s shops, chosen by the Customer when placing their Order. Please note: deliveries (to any area) will always be excluded where the delivery address entered on the Site is that of: – a hotel or other accommodation facility – a post office – an anonymous PO box – a non-fixed address or residence (that is to say, without this list being exhaustive, mobile homes, caravans, campsites and other non-fixed residences) or a communal location where an individual address cannot be clearly and permanently assigned to a natural person or legal entity. If the buyer is absent on the day of delivery, the courier will leave a delivery notice in the letterbox, enabling the parcel to be collected from the place and within the period indicated. If, at the time of delivery, the original packaging is damaged, torn or opened, the buyer must check the condition of the items. If they have been damaged, the buyer must refuse the parcel and record a reservation on the delivery slip (parcel refused because opened or damaged). The buyer must record on the delivery note, in the form of handwritten reservations accompanied by their signature, any anomaly concerning the delivery (damage, product missing compared with the delivery note, damaged parcel, broken products, etc.). This check is deemed to have been carried out once the buyer, or a person authorised by them, has signed the delivery note.
IX. Claims
It is the Customer’s responsibility to check the visible condition of the Products on delivery, as specified in Article VIII. If the Product does not conform – for reasons not related to deterioration, theft or any other incident during the delivery process – the Customer has a right to make a claim within 14 working days of delivery of the Product. To exercise this right, the Customer must send the Company, at atelier@courtoisparis.fr, a statement setting out their reservations and claims, together with the relevant supporting documents (receipt slip countersigned by the carrier, photographs, etc.). The Company will repair, replace or refund the Product or its components as soon as possible and at its own expense, subject to the Product being physically repairable or available in stock.
X. Consumer’s right of exchange
The Consumer has a right of exchange for 14 days from the date the Order is placed. To make an exchange, the Consumer shall return the Product concerned in its original packaging and with its label, unworn and undamaged. Using the Exchange Form, they shall send the Product to the following address: Courtois Paris, 8 rue de Babylone, 75007, Paris. Upon receipt of the Product by the Company, if it meets the exchange conditions, the Company will send a Voucher for the value of the Product, which may be used on the website or at the Courtois Paris boutique towards a new purchase (subject to available stock). As the Company makes bespoke Products, it will not refund the Product but will instead issue a Voucher. The Company will issue a refund where the Product does not conform (Articles IX and XII) or where it finds itself unable to deliver the purchased Product within 30 days (owing to a shortage of materials, for example).
XI. Transfer of risk and ownership
The Company retains ownership of the Products sold until the Customer has paid the price in full. It may therefore repossess the said Products in the event of non-payment. In that case, any deposits paid shall be retained by the Company by way of compensation.
XII. Legal guarantees
The Products sold on the Site are made from skins, felts or straw by artisans and seamstresses, and may therefore not be entirely free from imperfections. In the event of an obvious defect within 30 days of delivery of the product – a defect relating to the Product itself or its manufacture, and not to inappropriate or improper use – the Product may be exchanged or fully refunded after examination by the Company. The Company alone shall be in a position to assess whether the Product concerned has a defect inherent to the Product and whether it will be exchanged or refunded.
XIII. Amendments
The Company reserves the right to amend the Site, the Terms and any delivery procedure or other element of the services provided by the Company through this Site. When an Order is placed, the User is bound by the provisions of the Terms in force at the time the Order is placed.
XIV. Data protection
In accordance with the French Law of 6 January 1978, the personal data requested from the Customer is strictly necessary for processing their Order. It may be shared with the partners responsible for fulfilling Orders. The User may therefore receive information or commercial offers from the Company or its partners. This data processing has been declared to the CNIL (French data protection authority). In accordance with the French Data Protection Act (Loi Informatique et Libertés) of 6 January 1978, the Customer has, at any time, the right to access, rectify and object to all of their personal data by writing, by post and with proof of identity, to the following address: atelier@courtoisparis.fr. The User may at any time opt out of receiving commercial offers by writing to the address above, or by clicking the link provided for this purpose in the emails received. To allow its Users to enjoy optimal browsing on the Site and improved performance of its various interfaces and applications, the Company may place a cookie on the User’s computer. This cookie stores information relating to browsing on the Site, as well as any data entered by Users (in particular searches, login, email, password). The User expressly authorises the Company to place a file known as a “cookie” on the User’s hard drive. The User may block this cookie, change its retention period or delete it via their browser settings. If the systematic disabling of cookies in the User’s browser prevents them from using certain services or features of the Site, this malfunction shall under no circumstances constitute damage to the member, who may not claim any compensation as a result.
XV. Liability
The Company shall under no circumstances be held liable for any unavailability of the Website, whether temporary or permanent, and although it uses all the means at its disposal to ensure continuous service, the service may be interrupted at any time. Furthermore, the Company reserves the right, by voluntary action, to make the Site unavailable in order to carry out any update, improvement or maintenance work. The Company shall under no circumstances be held liable for any failure to perform its contractual obligations for reasons beyond its control, independent of its will, unforeseeable and irresistible, or for which it is not at fault.
XVI. Intellectual property
The brand, logo and visual identity of this Site are trademarks registered with the INPI (French National Institute of Industrial Property) and works of the mind protected by copyright, which are the exclusive property of the Company. Any dissemination, exploitation, representation or reproduction, whether partial or in full, without the express authorisation of the Company will expose the offender to civil and criminal proceedings. The Products (including their boxes) are also the property of the Company, and any copy will expose the offender to civil and criminal proceedings.
XVII. Third-party websites
The Site may contain links to third-party websites that are not owned or controlled by the Company, including but not limited to Facebook, Twitter and Instagram (“Third-Party Sites”). The Company provides these links to facilitate browsing but does not review, endorse or make any representation regarding the information, software or other products available on these third-party sites, nor regarding the legal entities or natural persons who operate or own them. The Company shall not be held liable for the User’s activities on these third-party sites.
XVIII. Governing law
The Terms are governed by French law. Any dispute that may arise between the Company and a User in the performance hereof shall first be the subject of an attempt at amicable settlement. Failing this, disputes shall be referred to the competent courts of ordinary jurisdiction. These general terms and conditions of sale are drafted in French. Should they be translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.
XIX. Acceptance of the Terms
The Customer or User expressly accepts the Terms. The Customer declares that they are aware of them and waives the right to rely on any other document, in particular their own general terms of purchase. The Consumer acknowledges having been informed of the information and details provided for in Articles L.111-1 to L.111-7 of the French Consumer Code, and in particular: – the essential characteristics of the Product; – the price of the Products; – the date or timeframe within which the Company undertakes to provide the Service; – information relating to the identity of the Company (postal, telephone and email contact details); – information relating to the legal and contractual guarantees and how to exercise them; – the possibility of recourse to conventional mediation in the event of a dispute; – information relating to the right of exchange (timeframe, how to exercise it).
